Connect globally where you travel locally

Yes. Teloka offers several multi-country eSIMs that are ideal for tourists traveling to several countries on one trip. When you arrive in a country covered by the eSIM, your eSIM will automatically connect to the supported network in that country (often the best one). Regional eSIM plans, such as eSIM for Asia, eSIM for Europe, and so much more, are on our website. Let’s check it out at: Teloka.com

No. You can easily purchase an eSIM directly on the Teloka website. Just choose the eSIM data plan and place your order, you will receive a QR code via email immediately.

Many eSIMs will activate only when you reach your destination and connect to a compatible network. On the other hand, some eSIMs will activate immediately when installed, regardless of the location. Please check the product page info or contact us to clarify.

You must be aware of the activation policy to know when you can install your eSIM. You need WiFi to set up your eSIM, so we recommend installing and activating it just before your departure. You can also wait until you arrive at your destination airport to activate it, but remember that you need a prior WiFi connection for the set-up process.

To maximize the validity of your eSIM plan, install it before your departure date. Follow the steps below to install and turn on Data Roaming on your iPhone. The texts vary slightly depending on your phone model.

• Install an eSIM: Setting > Cellular > Add Cellular Plan > Scan the QR code provided
• Turn on Data Roaming: Settings > Select Cellular > Turn on Cellular Data > Select Cellular Data Options > Turn on Data Roaming.

To maximize the validity of your eSIM plan, install it before your departure date. Follow the steps below to install and turn on Data Roaming on your Samsung. The texts vary slightly depending on your phone model.

• Install an eSIM: Settings > Connections > SIM Card Manager > Add mobile plan/ Add eSIM > Scan the QR code provided.
• Turn on Data Roaming: Settings > Connections > Mobile networks > Turn on Data Roaming.

To maximize the validity of your eSIM plan, install it before your departure date. Follow these steps to install and turn on Data Roaming on your Pixel. The texts vary slightly depending on your phone model.

• Install an eSIM: Settings ? Network & Internet > SIMs > Add SIM > Scan the QR code provided.
• Turn on Data Roaming: Settings > Network & Internet > SIMs > Select your Teloka eSIM > Turn on Use this SIM. You will see the Mobile data and Roaming section below; turn them on and finish.

After scanning the QR code and enabling roaming, if you still don’t get Internet access with your eSIM, you must configure APNs (Access Point Name) to fix the issue. Your APN allows you to connect to the network. It changes by country. Normally, an APN is set up automatically when you change eSIMs, but this may go wrong occasionally. You will need to handle this manually. You need to find out which APN to use, which is provided in the My eSIM page.

Using the Data Saver feature, you can save data usage on your Android device. Android devices have a Data saver feature that allows users to manage which apps can access mobile data in the background and foreground. Background apps take up a lot of data, so you must control their access to help save data usage. We will guide you through using Data Saver to save data usage on two common Android phone brands: Samsung (Galaxy) and Google Pixel.

• Use Data Saver on Samsung devices: Go to Settings > Connections >Select Data usage > Data saver > Switch on Turn on it now and select Allowed to use data while Data Saver is on and select the apps > Select which app(s) to use mobile data and switch on the button next to the chosen app(s) for permission.

• Use Data Saver on Google Pixel devices: Go to Settings > Select Network and Internet > Select Data Saver > Turn on Use Data Saver and select Unrestricted data > Select the app(s) you want to use for mobile data by switching on the button next to the app(s) for permission.

If you have any further questions, you can contact our customer support team by chatting or sending an email.

Setting a mobile data limit is required to monitor your data usage. You can add the limit, set the billing cycle, set a warning notification before the limit hits, etc.

Below, we guide you through setting a data limit on your Android phone, divided by two popular phone brands: Samsung Galaxy and Google Pixel.

• For Samsung Galaxy devices: Go to Settings > Connections > Data usage > Ensure that Data saver is on > Select Billing cycle and data warning of your Teloka eSIM > Turn on (1) Set data warning and enter a specific number to set it up. For example, if your mobile data plan is 3GB, you can set the data warning at 2GB > Turn on (2) Set data limit and enter a specific number to set it up. Your mobile data will be turned off after usage reaches the specified limit.

• For Google Pixel devices: Go to Settings > Network & Internet > Select SIMs > Select Data warning & limit > Turn on (1) Set data warning, you can enter a specific number to set it up. For example, if your mobile data plan is 3GB, you can set the data warning at 2GB > Turn on (2) Set the data limit and enter a specific number to set it up. Your mobile data will be turned off after usage reaches the specified limit.

For any further questions, you can contact our customer support team via chatting or sending an email.

Most eSIMs have a limited validity time of usage (except those with unlimited data). Your eSIM will stop working either after the end date or running out of data before the validity date.

If you need more data than what is included in your eSIM plan, the best option is to top it up with the right amount of data or buy a new one. You can easily buy a new one on our website. If you want to top up your old one, please contact our customer support team via chat or email.

Many eSIM-supported phones allow you to add multiple eSIMs to one device, but note that only one eSIM can be activated at a time.

Yes. To ensure your Teloka eSIM gets the best coverage, you must turn on data roaming in your cell phone settings. As long as you have set up the Teloka eSIM, this will not incur additional charges.

If your device is locked to a specific network, you won't be able to use it while traveling overseas. An eSIM can only be used on a mobile device that is eSIM-compatible and network-unlocked. You should contact your network carrier to get it unlocked.

The eSIM data package expiration date depends on the eSIM's validity or data consumption. If you have not consumed all the data before, your eSIM data package will last for the presented validity period, which starts when the eSIM activates.

Data sharing is only available for certain eSIMs. Please check the product page info or contact us to clarify whether the eSIM qualifies.

Teloka eSIM connects you at 4G, LTE, and 5G speeds like any local data line. However, remember that your mobile could connect at lower speeds in remote or poor coverage areas.

The answer varies based on the plan you purchased. You can check it on the product page of that plan or contact us. If your plan cannot top up, you can renew your eSIM by buying a new plan on the Teloka App or website.

You can delete the eSIM from your device when:

• Your plan is expired: You can see this from your account on the Teloka website or App. If there is still an active data package for your eSIM, please do not delete it from the device.

• You no longer need it: Some eSIMs from Teloka can only be used once and can’t be topped up. If so, you can safely remove it. 

• Your new eSIM is for the same country/region: When you buy an eSIM from Teloka, you will receive a new eSIM each time. It's always best to start the installation on a clean slate to avoid confusion about which eSIM is in the device.

No, you can buy an eSIM plan at any time. The eSIM starts counting days from when you install it, not when you buy it.