Connect globally where you travel locally

Yes. Teloka offers several multi-country eSIMs that are ideal for tourists traveling to several countries on one trip. When you arrive in a country covered by the eSIM, your eSIM will automatically connect to the supported network in that country (often the best one). Regional eSIM plans, such as eSIM for Asia, eSIM for Europe, and so much more, are on our website. Let’s check it out at: Teloka.com

No. You can easily purchase an eSIM directly on the Teloka website. Just choose the eSIM data plan and place your order, you will receive a QR code via email immediately.

Once you pay, the eSIM QR code will be sent to the email you entered during the purchase process within 5-10 minutes. If you can't find the email in your inbox, kindly take a look in your spam folder. If you have not received your eSIM after more than 10 minutes, contact us via our online chat or email, and we will sort it out for you.

Depending on the country, network operator, and package, the eSIM will come with a phone number. For example, we currently include calls in destinations such as Thailand, Laos, Vietnam, Europe, etc. eSIMs that lack a phone number can still be used with WhatsApp or similar applications to make calls, as they use data.

Yes, you can use your WhatsApp number to communicate and contact others.

You can view the list of devices supporting eSIM here.

Many eSIMs will activate only when you reach your destination and connect to a compatible network. On the other hand, some eSIMs will activate immediately when installed, regardless of the location. Please check the product page info or contact us to clarify.

You must be aware of the activation policy to know when you can install your eSIM. You need WiFi to set up your eSIM, so we recommend installing and activating it just before your departure. You can also wait until you arrive at your destination airport to activate it, but remember that you need a prior WiFi connection for the set-up process.

To maximize the validity of your eSIM plan, install it before your departure date. Follow the steps below to install and turn on Data Roaming on your iPhone. The texts vary slightly depending on your phone model.

• Install an eSIM: Setting > Cellular > Add Cellular Plan > Scan the QR code provided
• Turn on Data Roaming: Settings > Select Cellular > Turn on Cellular Data > Select Cellular Data Options > Turn on Data Roaming.

To maximize the validity of your eSIM plan, install it before your departure date. Follow the steps below to install and turn on Data Roaming on your Samsung. The texts vary slightly depending on your phone model.

• Install an eSIM: Settings > Connections > SIM Card Manager > Add mobile plan/ Add eSIM > Scan the QR code provided.
• Turn on Data Roaming: Settings > Connections > Mobile networks > Turn on Data Roaming.

To maximize the validity of your eSIM plan, install it before your departure date. Follow these steps to install and turn on Data Roaming on your Pixel. The texts vary slightly depending on your phone model.

• Install an eSIM: Settings ? Network & Internet > SIMs > Add SIM > Scan the QR code provided.
• Turn on Data Roaming: Settings > Network & Internet > SIMs > Select your Teloka eSIM > Turn on Use this SIM. You will see the Mobile data and Roaming section below; turn them on and finish.

When using a travel eSIM, you may receive text messages in foreign languages from unfamiliar numbers. This is normal and often related to the network provider's automatic notifications. These messages can be welcomed, not spam. If you have questions, contact our customer support via online chat or email for further information.

After scanning the QR code and enabling roaming, if you still don’t get Internet access with your eSIM, you must configure APNs (Access Point Name) to fix the issue. Your APN allows you to connect to the network. It changes by country. Normally, an APN is set up automatically when you change eSIMs, but this may go wrong occasionally. You will need to handle this manually. You need to find out which APN to use, which is provided in the My eSIM page.

Many eSIM-supported phones allow you to add multiple eSIMs to one device, but note that only one eSIM can be activated at a time.

Yes. To ensure your Teloka eSIM gets the best coverage, you must turn on data roaming in your cell phone settings. As long as you have set up the Teloka eSIM, this will not incur additional charges.

If your device is locked to a specific network, you won't be able to use it while traveling overseas. An eSIM can only be used on a mobile device that is eSIM-compatible and network-unlocked. You should contact your network carrier to get it unlocked.