• Install an eSIM: Setting > Cellular > Add Cellular Plan > Scan the QR code provided
• Turn on Data Roaming: Settings > Select Cellular > Turn on Cellular Data > Select Cellular Data Options > Turn on Data Roaming.

• Install an eSIM: Settings > Connections > SIM Card Manager > Add mobile plan/ Add eSIM > Scan the QR code provided.
• Turn on Data Roaming: Settings > Connections > Mobile networks > Turn on Data Roaming.

• Install an eSIM: Settings ? Network & Internet > SIMs > Add SIM > Scan the QR code provided.
• Turn on Data Roaming: Settings > Network & Internet > SIMs > Select your Teloka eSIM > Turn on Use this SIM. You will see the Mobile data and Roaming section below; turn them on and finish.

Using the Data Saver feature, you can save data usage on your Android device. Android devices have a Data saver feature that allows users to manage which apps can access mobile data in the background and foreground. Background apps take up a lot of data, so you must control their access to help save data usage. We will guide you through using Data Saver to save data usage on two common Android phone brands: Samsung (Galaxy) and Google Pixel.

• Use Data Saver on Samsung devices: Go to Settings > Connections >Select Data usage > Data saver > Switch on Turn on it now and select Allowed to use data while Data Saver is on and select the apps > Select which app(s) to use mobile data and switch on the button next to the chosen app(s) for permission.

• Use Data Saver on Google Pixel devices: Go to Settings > Select Network and Internet > Select Data Saver > Turn on Use Data Saver and select Unrestricted data > Select the app(s) you want to use for mobile data by switching on the button next to the app(s) for permission.

If you have any further questions, you can contact our customer support team by chatting or sending an email.

Setting a mobile data limit is required to monitor your data usage. You can add the limit, set the billing cycle, set a warning notification before the limit hits, etc.

Below, we guide you through setting a data limit on your Android phone, divided by two popular phone brands: Samsung Galaxy and Google Pixel.

• For Samsung Galaxy devices: Go to Settings > Connections > Data usage > Ensure that Data saver is on > Select Billing cycle and data warning of your Teloka eSIM > Turn on (1) Set data warning and enter a specific number to set it up. For example, if your mobile data plan is 3GB, you can set the data warning at 2GB > Turn on (2) Set data limit and enter a specific number to set it up. Your mobile data will be turned off after usage reaches the specified limit.

• For Google Pixel devices: Go to Settings > Network & Internet > Select SIMs > Select Data warning & limit > Turn on (1) Set data warning, you can enter a specific number to set it up. For example, if your mobile data plan is 3GB, you can set the data warning at 2GB > Turn on (2) Set the data limit and enter a specific number to set it up. Your mobile data will be turned off after usage reaches the specified limit.

For any further questions, you can contact our customer support team via chatting or sending an email.

Most eSIMs have a limited validity time of usage (except those with unlimited data). Your eSIM will stop working either after the end date or running out of data before the validity date.

If you need more data than what is included in your eSIM plan, the best option is to top it up with the right amount of data or buy a new one. You can easily buy a new one on our website. If you want to top up your old one, please contact our customer support team via chat or email.

You can delete the eSIM from your device when:

• Your plan is expired: You can see this from your account on the Teloka website or App. If there is still an active data package for your eSIM, please do not delete it from the device.

• You no longer need it: Some eSIMs from Teloka can only be used once and can’t be topped up. If so, you can safely remove it. 

• Your new eSIM is for the same country/region: When you buy an eSIM from Teloka, you will receive a new eSIM each time. It's always best to start the installation on a clean slate to avoid confusion about which eSIM is in the device.

Deleting the eSIM from your iPhone means removing the profile you installed on your device. Ensure you want to delete the eSIM profile from your iPhone because you cannot reinstall it. For security reasons, most eSIM providers only allow customers to scan the QR code to activate an eSIM once.

To delete your eSIM from your iPhone, you can follow these steps:

• Go to Settings > Mobile Data > Select the plan you want to delete.

• Select “Delete eSIM”. Depending on the phone model, the text can be “Delete Mobile Plan", “Remove eSIM” or something similar > Done!

If you have any questions, please contact our customer support via chat or email.

Deleting the eSIM from your Samsung means removing the profile you installed on your device. Ensure you want to delete the eSIM profile from your Samsung because you cannot reinstall it. For security reasons, most eSIM providers only allow customers to scan the QR code to activate an eSIM once.

To delete your eSIM from your Samsung, take these steps:

• Go to Settings > Connections > SIM Manager> Select the plan you want to delete.

• Select “Remove“. Depending on the phone model, the text can be “Delete Mobile Plan, "Delete Mobile Plan,” or something similar > Done!

If you have any questions, please contact our customer support via chat or email.

Deleting the eSIM from your Google Pixel means removing the profile you installed on your device. Ensure you want to delete the eSIM profile from your phone because you cannot reinstall it. For security reasons, most eSIM providers only allow customers to scan the QR code to activate an eSIM once.

To delete your eSIM from your Google Pixel, take these steps:

• Go to Settings > Network & Internet > SIMs > Select the plan you want to delete.

• Select “Erase eSIM“. Depending on the phone model, the text can be “Delete Mobile Plan, "Delete Mobile Plan,” or something similar > Done!

If you have any questions, please contact our customer support via chat or email.

If you're having trouble scanning your QR code, it could be due to a few different reasons:

• Your phone is incompatible with eSIM or unlocked: Follow these steps to check if your phone is compatible and unlocked.

For iOS: Go to Settings > Select About > In the Carrier Lock section, if you see “No SIM restrictions”, your phone is unlocked.

For Samsung: Go to Settings > Select Mobile networks > Select Network operators > Ensure that Select automatically is off. In the Available networks, if you see the list of many operators, your phone is unlocked.

For Google Pixel: Go to Settings > Select About phone > Search for SIM status. If you see SIM locked", your phone is carrier-locked; if not, your phone is unlocked.

• You are not scanning the QR code through the Settings menu: You won't be able to scan the eSIM QR code just by going directly to your phone's camera. You must go to the Settings menu and follow the proper process to scan an eSIM.

• You are not connected to the Internet: Installing an eSIM requires a wireless internet connection. Without an internet connection, you cannot scan the QR code.

• Try manual setting: If you cannot scan your QR code and are uncertain about the cause of this issue, try setting up your eSIM manually by entering the activation code attached to the eSIM profile. At Teloka, we will send you the activation code via email after you place an order successfully. When installing the eSIM, choose Enter Details Manually and enter the code.

• Your eSIM QR code is either outdated or being scanned already: An eSIM QR code has a validity date. Once the validity date has passed, it will no longer be scannable. Besides, each eSIM can only be scanned once. You may have successfully set up your eSIM without notice in such a case. To check, go to your SIM Manager (Android device) or Cellular settings (iOS) to see if the eSIM is already on your phone.

For the best preparation, you can install your eSIM at the airport before your departure, when you can access a stable internet connection.

Note: Do not install it too soon to preserve the validity of your eSIM plan.

If your eSIM QR code still does not work, contact us via chat or email. Our customer support will help you remain connected.