Question 1

Can I use an eSIM for multiple countries?

Accepted Answer

Yes. Teloka offers several multi-country eSIMs that are ideal for tourists traveling to several countries on one trip. When you arrive in a country covered by the eSIM, your eSIM will automatically connect to the supported network in that country (often the best one). Regional eSIM plans, such as eSIM for Asia, eSIM for Europe, and so much more, are on our website. Let&rsquo;s check it out at: Teloka.com

Question 2

How long does it take to receive my Teloka eSIM?

Accepted Answer

Once you pay, the eSIM QR code will be sent to the email you entered during the purchase process within 5-10 minutes. If you can't find the email in your inbox, kindly take a look in your spam folder. If you have not received your eSIM after more than 10 minutes, contact us via our online chat or email, and we will sort it out for you.

Question 3

Can I make or receive calls with Teloka eSIM?

Accepted Answer

Depending on the country, network operator, and package, the eSIM will come with a phone number. For example, we currently include calls in destinations such as Thailand, Laos, Vietnam, Europe, etc. eSIMs that lack a phone number can still be used with WhatsApp or similar applications to make calls, as they use data.

Question 4

Which devices support eSIM?

Accepted Answer

You can view the list of devices supporting eSIM here.

Question 5

Can I use my SIM and Teloka eSIM at the same time?

Accepted Answer

You can use your SIM and your Teloka eSIM at the same time. Choose the SIM card for phone calls and SMS and the Teloka eSIM for cellular data. If you keep your SIM card activated, your network provider might charge you for data roaming when you make or receive calls and texts.

Question 6

How many times can I use my Teloka eSIM?

Accepted Answer

Since most eSIMs can only be installed once, you cannot transfer your eSIM. Once you've installed it on a device, you won't be able to reinstall it on another one. You can top up the eSIM plan on your device if you want to reuse it. However, not all eSIMs can be topped up. Check the product page information or contact us for clarification.

Question 7

Can I use two eSIMs at the same time?

Accepted Answer

Many eSIM-supported phones allow you to add multiple eSIMs to one device, but note that only one eSIM can be activated at a time.

Question 8

Can I top up my Teloka eSIM?

Accepted Answer

The answer varies based on the plan you purchased. You can check it on the product page of that plan or contact us. If your plan cannot top up, you can renew your eSIM by buying a new plan on the Teloka App or website.

Question 9

Do I have to activate data roaming on my phone?

Accepted Answer

Yes. To ensure your Teloka eSIM gets the best coverage, you must turn on data roaming in your cell phone settings. As long as you have set up the Teloka eSIM, this will not incur additional charges.

My device is network-locked. What should I do?

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